We are myHomecare, your partner in care

Discover who we are and what we are about

 

The myHomecare group brings together over 90 years’ Home Care expertise, 2,500+ staff, over 10,000 clients and 6 pioneering local providers throughout Australia to change the way Home Care is delivered to older Australians and their families.

We are myHomecare, your partner in care.

Our Pioneering Providers

Our pioneering providers form part of their local communities to deliver exceptional Home Care – we find the best, qualified staff to deliver tailored Home Care services to those who need it the most.

All our providers are backed by the myHomecare quality care framework which ensures a commitment to providing excellence in governance and continuous improvement. This is what sets us apart from the rest and ensures we can deliver:

  • Locally provided expertise – Our partners are a provider of choice, one that is recommended and respected by GPs, hospitals, and healthcare professionals
  • Only the best providers – All of our providers must rate over 4.5 from 5 on the myHomecare Quality Framework, ensuring continuous improvement and review of our providers within their local community. Simply put, we take the worry away from consumers before deciding who to choose to deliver their services
  • Committed to client excellence – We are big enough to be professional and small enough to be personal. We take the time to understand what care our clients need now and into the future as needs change

 

What We Believe

We believe people are happiest at home, and our purpose is to help them stay there.  We believe that there is no one size fits all – the right care is personal and unique. We know that trust is paramount, and we believe that being in someone’s home is a privilege.

Our Promise

To care – for our clients, their families, our staff, and the communities we work within

Our Vision

Where ageing Australians are empowered, and have the choice to lead the life they want to lead

Our Mission

Is to enable ageing Australians and people with a disability, to live at home for as long as they choose

Our Values

Our values are centred around CARE

COURAGE – We do what is right and fair

ACTION – We strive to make a difference

RELIABLE – You can count on us to own our responsibilities and consistently do what we say

EMPATHY – We seek to understand you as an individual

Diversity and Inclusion

Our differences and mutual respect bring us together

We value and respect our differences because we know that these differences are what make us, the people and communities we serve, unique

At myHomecare, all of the people that we care for are different and unique.

We believe that a diverse workplace should reflect the diversity of the communities that we are a part of. We know that when people with different points of view, experiences and backgrounds come together we can create real value for the people and communities we care for.

Diversity and inclusion are underpinned by our organisational values and is a responsibility that we all share. That is why myHomecare is committed to creating, maintaining and promoting a working environment that is welcoming, safe and free of harassment and discrimination.

Our workplace environment is to ensure everyone is treated fairly with dignity and respect.

Our Executive Leadership Team

Meet our team

Our leaders are committed to our shared purpose of helping ageing Australians live at home longer by connecting them to quality, personalised Home Care

With over 90 years of collective experience between our local providers, our leaders are the pioneers of Home Care in Australia.

They live our values Courage, Action, Reliable and Empathy (CARE) and understand firsthand that people are happiest at home.

Our leaders are passionate about Home Care and making a difference by continuing to passionately promote change within the Aged Care industry, speaking with peak bodies and local, state and federal government for change within our industry.

myHomecare is a partnership between Quadrant Private Equity, the Royal Automobile Club (RAC) of Western Australia and the founding Mann Family. It is built on the Sue Mann model of care and has integrated pioneering providers including Sue Mann, Enrich Living, Bromilow, Oxley Homecare, Hills Nursing and recently Prescare QLD.  The group employs over 2,500 staff supporting over 11,000 clients to remain living in their home.  Quadrant Private Equity www.quadrantpe.com.au is a leading Australian private equity firm with a track record of successful investments across multiple verticals since 1996. The RAC WA is one of Australia’s leading motoring clubs and mutual organisations with over a one million members, offering motoring services, insurance, and travel services.

Our Executive Team

  • Andrew Mann

    Executive and Managing Director

    Andrew Mann

    Executive and Managing Director

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    Since joining the business in 2003, Andrew has played a pivotal role in strengthening and expanding the Sue Mann vision of accessible and professional community-based care. He drives the strategic platform, business development and has introduced sophisticated systems and processes across the organisation. Taking on the Executive Director Role of the myHomecare Group in April 2019, Andrew’s knowledge and expertise now inspires a national team and his drive and energy has enabled the creation of an innovative approach home care; which enables easy access to home care for ageing people across Australia.

    Andrew also serves as a Board Member of the myHomecare Board and contributes regularly to sector insight and round table discussions and panels.

  • Stuart Miller

    Chief Executive Officer

    Stuart Miller

    Chief Executive Officer

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    Stuart has been with The myHomecare group of Companies since June 2017, when he was appointed Group Chief Financial Officer. Appointed Chief Executive Officer in 2020, Stuart is responsible for ensuring that the group achieves its strategy and reaches its key targets. Stuart is passionate about safety, engagement and developing his people and has a very collaborative style, focussed on operational excellence, customer experience and customer insights. Before joining myHomecare, Stuart was Chief Financial Officer of Kincare, where he was responsible for resource and capital prioritisation, group planning and budgeting and managing finance and business transformation. Prior to that Stuart had over 10 years of experience working in multinationals and understands businesses both large and small.

  • Arthur Zouras

    Chief Financial Officer

    Arthur Zouras

    Chief Financial Officer

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    Arthur Zouras joined The myHomecare Group as Chief Financial officer in November 2017. Throughout his 20-year career in developing and executing corporate, business and financial strategies aligned to client outcomes, whilst ensuring quality controls in dynamic environments, Arthur has established a reputation for building world-class teams and for aligning financial and business metrics to support strategy and high-growth.

    Prior to joining The myHomecare Group, Mr Zouras has worked across multinational service organisations in Australia, UK and USA.

  • Lisa Brancatisano

    Chief Operating Officer

    Lisa Brancatisano

    Chief Operating Officer

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    Lisa joined myHomecare group of companies in April 2020, commencing as State Manager and was then appointed Chief Operating Officer in Nov 2020. With over 20 years’ experience in Health, Aged Care, and Disability, Lisa has extensive experience in operations, change management, integration and organisational design. Her experience includes working for one Australia’s largest providers, KinCare, where Lisa was responsible for leading a significant part of KinCare’s operations, providing strategic input, delivering challenging growth targets, and expanding the geographic coverage of the organisation,  all whilst maintaining exceptional standards of care and service. Prior to Kincare Lisa worked within the telecommunications industry, including delivery of continuous improvement programs. Lisa is recognised as a commercially focused leader, who is passionate about making a difference to client outcomes, business performance, and employee engagement.

  • Jerome Barrientos

    Chief Technology Officer

    Jerome Barrientos

    Chief Technology Officer

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    Jerome Barrientos was appointed Chief Technology Officer for Homecare Holdings in July 2017, and has been integral to the design and development of the new look Group Business; myHomecare. Jerome is responsible for myHomecare’s technology infrastructure and architecture, day to day operations and project delivery across all channels including Digital, Data and core platforms. Jerome is also responsible for developing the technology and innovation roadmap to support the myHomecare strategy. Before joining the myHomecare, Jerome held key strategic roles at Kincare, Mission Australia and IBM where he was responsible for implementing digital channels for and the delivery of the CRM solution for the organisation

  • Duncan Coates

    Director Strategy and Integration

    Duncan Coates

    Director Strategy and Integration

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    Duncan joined the myHomecare group in June 2019 to guide the group integration and development of the myHomecare strategic plan. Prior to joining the myHomecare group, Duncan worked with organisations including Macquarie Group, PwC and the Football Federation Australia that included working in Asia and the UK. During his time with PwC, he advised corporate and private equity clients on Strategy and Deals, specialising in the Health industry. During this time, he was involved with a number of large deals in the Homecare and disability sector. Duncan has a broad range of experience that includes organic and inorganic growth focused strategy, and effective execution on mergers and acquisitions.

  • Oloff Visser

    Chief People Officer

    Oloff Visser

    Chief People Officer

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    Oloff Visser was appointed as Chief People Officer in February 2020. His role includes the responsibility for Leadership, Capability and Culture as well as generalist HR and Workplace Health & Safety for the myHomecare Group.

    Before joining myHomecare, Oloff held executive and global roles specialising in leading change and transformation, optimising HR and H&S processes, managing acquisitions and enhancing the employment value proposition across the employee lifecycle.

    He holds an MBA and various tertiary qualifications in HR and Health & Safety.

  • David Coutts

    Chief Marketing Officer

    David Coutts

    Chief Marketing Officer

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    David joined myHomecare Group in September 2020 as Chief Marketing Officer. With over 20 years’ experience David has an extensive track record of delivering strong customer, profitability, and transformation results for leading consumer service organisations in Australia and internationally. David is experienced across the full marketing mix, sales, customer service and call centre management. Notable achievements include leading a re-brand of the NRMA, launching Orange Mobile in the Netherlands, and preparing Royal Bank of Scotland Insurance brands for an IPO. David is a pragmatic leader who enjoys building capability and is motivated by delivering an exceptional customer experience.

Careers

We’re known all over Australia as a successful organisation where you can make an impact on the lives of others. Collectively we have over 90 years’ experience in helping Australians stay in their homes as they age and reach their goals, and now our vision is growing to provide more people the quality and personalised care they deserve.

That means a bigger focus on providing easy access to quality care and assisting people to understand their home care options – person by person and community by community.

Across all our locations, everyone who works at myHomecare and our owned Home care businesses plays a key role in delivering our personalised care and helping clients on every step of their journey. Whether your skills lay in community care or supporting our teams in our corporate offices, you’ll be joining a purpose-driven community leader with a proud vision to make home the happiest place to be.

To achieve that, we need talented people like you – those who’ll go the extra mile to improve our services and dream up new ways to help clients

To register your interest or find out more about what we do click below to contact us.

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