Accessing care while you wait for your Home Care Package

Once approved for a Home Care Package the wait time depends on a number of factors, such as the date of your ACAT assessment or when and where funding has been released by The Australian Government.

How long do you have to wait:

A general wait time for a government funded home care packages is:

Home care package level Approx. wait time
Level 1 3-6 months
Level 2 12+ months
Level 3 12+ months
Level 4 12+ months

We know there is no magic formula to help you ‘jump the queue’ with My Aged Care, however being prepared, understanding the process and working with a knowledgeable partner like myHomecare will ensure whatever your immediate need, you will feel well informed to make the right decision.

What if I need care now?

Depending on availability in your region, we may be able to support you with interim services through the Government’s Commonwealth Home Support Program or another interim or transitional program. We can even guide you through the option of private services to bridge the gap while you wait. Just call us and we’ll talk you through it, because helping people is what we do every day.


OR call us on 1300 20 90 20

My needs have changed, can I be reassessed?

You may find, over time, that some of the tasks you use to do are now becoming a little bit more difficult. You may have been receiving some basic services but you feel that these are now not adequate and you need more help at home.

No matter when your circumstances change we can assist you to access more care. For example if you were originally assessed as having low-care needs, but your needs have increased or health decreased since then, we can help you to request a reassessment by your local ACAT to determine if you are eligible for high-level care. If you are already in receipt of a Level 4 package, you may need to consider other options, including: working with your Care Manager to review your care plan in order to identify alternatives and priorities topping up your services with self funding or short -term respite to complement your package. Speak to us first and we’ll guide you on your next steps to more care at home.

Learn more about home care

Understanding the costs and fees of home care

No doubt you are interested in the types of fees that apply to your care - all providers have items that are included in your budget.

Read more
Your options to fund your own Home Care

We can provide Private Care for you or a loved one if you wish to fund your everyday services for help around the home privately.

Read more
What to consider when looking for a provider

Understanding home care and choosing a provider can be confusing. Learn more about the things to consider when choosing or switching providers.

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Not happy and looking to switch providers?

Regardless of the reason, if you’re unhappy with the current services or you’re looking for a new provider based on your changing needs.

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The My Aged Care process explained

My Aged Care is the Australian Government-funded organisation for aged care services. We can help you navigate this.

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What help and support can I get at home?

Home care is designed to support you with various tasks that might be getting harder as you get older; to keep doing the things you can do and want to do.

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What is a Home Care Package?

A Home Care Package provides government funded services that will help you to remain at home for as long as possible.

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Our customer success stories

Betty Hindle – Switching Providers on Level 4 HCP

Betty wanted to switch home care providers to personalised Level 4 home care package to meet her needs.

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Amanda and Irene –
From CHSP to HCP

Amanda wanted to get further support for her mother Irene by understanding how to apply for the right home care package.

Read more
Susan and Liz –
Maximising care hours

Susan gave us a call on behalf of her aunt Liz after she received approval of a Level 2 home care package.

Read more

Review your level of care today

get in touch

OR OR call us on 1300 20 90 20

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