Keeping clients and staff safe

Our priority is to maintain and protect the health and wellbeing of our clients and staff

Here is the latest update from myHomecare:

  • Compliance

    • We are actively monitoring and managing the  Department of Health updates and recommendations to keep our staff and clients safe
    • We are being mindful of keeping 1.5m social distance in our office and during client visits
  • Best hygiene practices for our staff

    • We are washing  our hands regularly and correctly
    • We are continuing to regularly sanitise
  • The use of Masks in hot spots or impacted areas throughout Australia

    • During all client visits
    • For client transport
    • During close client contact
    • In public spaces in impacted area
  • Staff wellbeing

    • Most staff have been working remotely since December 14, where applicable and we will continue to be flexible in the best interest of our staff and clients
    • Temperature checks are done when entering all office locations for
      • Staff
      • Visitors
    • For NSW clients, No staff are travelling between offices in the Greater Sydney area without prior permission [more]
    • We continue to provide updates as they come to hand
    • We are using a dedicated email for staff to contact us with any questions about COVID-19

Thank you to our clients and team for their diligence in creating a safe environment for us to continue to work and care for each other and our local communities.

Helping you get the right care

Our help is absolutely free and we will guide you through everything you need to know about accessing government funded home care.


OR OR call us on 1300 20 90 20

Learn more about home care

What to consider when looking for a provider

Understanding home care and choosing a provider can be confusing. Learn more about the things to consider when choosing or switching providers.

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Understanding the costs and fees of home care

No doubt you are interested in the types of fees that apply to your care - all providers have items that are included in your budget.

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Not happy and looking to switch providers?

Regardless of the reason, if you’re unhappy with the current services or you’re looking for a new provider based on your changing needs.

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Accessing care while you wait for your HCP

Depending on availability, we may be able to support you with interim services through the governments support programs.

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The My Aged Care process explained

My Aged Care is the Australian Government-funded organisation for aged care services. We can help you navigate this.

Read more
What help and support can I get at home?

Home care is designed to support you with various tasks that might be getting harder as you get older; to keep doing the things you can do and want to do.

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What is a Home Care Package?

A Home Care Package provides government funded services that will help you to remain at home for as long as possible.

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Caring for someone with Dementia

Dementia describes the broad collection of symptoms which are brought on by conditions affecting the brain.  It is estimated to affect approximately five to ei

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Our customer success stories

Betty Hindle – Switching Providers on Level 4 HCP

Betty wanted to switch home care providers to personalised Level 4 home care package to meet her needs.

Read more
Amanda and Irene –
From CHSP to HCP

Amanda wanted to get further support for her mother Irene by understanding how to apply for the right home care package.

Read more
Susan and Liz –
Maximising care hours

Susan gave us a call on behalf of her aunt Liz after she received approval of a Level 2 home care package.

Read more

Get home care the easy way


OR OR call us on 1300 20 90 20

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