Home care fees explained

No doubt you are interested in the types of fees that apply to your care – all providers have items that are included in your budget to ensure you receive efficient and quality services. We will always explain how much they are and what they are for, plus be available to answer questions you have about your statements, giving you peace of mind.

Understanding the fees involved

In 2020, there are almost 1000 home care providers to choose from and although the way they charge you is governed by the Government, they all have different ways of packaging up your funds. Understanding the nuances and having options is really important. We have compiled some of the most confusing terms around fees and charges and pulled them together with some simple explanations.

Another great way to understand how a provider charges is to ask for an example statement before you commit to a provider, is it easy to read and understand? Are they using clear and simple language? Can you change the way you package your funds if your situation or needs change?

How much does Home care cost?

Depending on your circumstances, you may be required to contribute to the cost of your home care. You may be required to pay a Basic Daily Fee for your government funded home care package. The basic daily fee is 85% of the single person rate of the basic age pension, however many people enquire about this with their home care provider once their package is assigned – this fee only applies to home care packages funded by the Australian Government.

Home care packages are subsidised by the government, but in some cases, you will be asked to pay something towards the cost of the service – this is called an Income Tested Care Fee. The amount you pay depends on your income, assets and circumstances.


We will help you get started

Our help is absolutely free and we will guide you through everything you need to know about accessing government-funded home care. 


OR OR call us on 1300 20 90 20

Learn more about home care

Your options to fund your own Home Care

We can provide Private Care for you or a loved one if you wish to fund your everyday services for help around the home privately.

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Not happy and looking to switch providers?

Regardless of the reason, if you’re unhappy with the current services or you’re looking for a new provider based on your changing needs.

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What to consider when looking for a provider

Understanding home care and choosing a provider can be confusing. Learn more about the things to consider when choosing or switching providers.

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Accessing care while you wait for your HCP

Depending on availability, we may be able to support you with interim services through the governments support programs.

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The My Aged Care process explained

My Aged Care is the Australian Government-funded organisation for aged care services. We can help you navigate this.

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What help and support can I get at home?

Home care is designed to support you with various tasks that might be getting harder as you get older; to keep doing the things you can do and want to do.

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What is a Home Care Package?

A Home Care Package provides government funded services that will help you to remain at home for as long as possible.

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Our customer success stories

Betty Hindle – Switching Providers on Level 4 HCP

Betty wanted to switch home care providers to personalised Level 4 home care package to meet her needs.

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Amanda and Irene –
From CHSP to HCP

Amanda wanted to get further support for her mother Irene by understanding how to apply for the right home care package.

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Susan and Liz –
Maximising care hours

Susan gave us a call on behalf of her aunt Liz after she received approval of a Level 2 home care package.

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Get home care the easy way

Get started

OR OR call us on 1300 20 90 20

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