Protecting Wellbeing and safety

To ensure we are protecting the wellbeing and safety of our clients and our team, we commit to ensuring;

  • We have robust protocols for infection control in place following the Department of Health guidelines
  • Our team receive regular notifications and instructions in relation to any changes to hot spots and mask wearing requirements
  • Any team members that display flu like symptoms will have no contact with clients
  • Our team continue to ask COVID-19 safety questions before commencing client services
  • Our team that provide domestic assistance or social support will wash their hands, and practice social distancing where possible
  • Our team that support you with personal care or clinical nursing will wash their hands upon arrival and regularly thereafter
  • We ensure we continue to source and distribute supplies of Personal Protective Equipment to our team for use when required
  • We will continue to communicate and update both staff and clients with relevant and helpful information

COVID-19 Vaccination information is now available

We understand that information surrounding the vaccination can be confusing.
To check your eligibility and find a vaccination clinic close to you simply answer the questions in the Vaccine Eligibility Checker.

Be sure to check with your GP if you require any further advice or assistance.

Click here to use the Vaccine Eligibility Checker

You can also learn more information (provided by the Australia Government Department of Health) about the phases of the vaccination and about the vaccines and program.

Keep well informed

To stay up to date with the latest Coronavirus Health Alerts please click here
In these alerts you can find out how the Australian Government Department of Health is monitoring and responding to the pandemic, how you can help stop the spread of the virus and what to do if you have any symptoms.

The Health Alerts also report the latest case numbers, official medical advice and information on treatment.

Stay up to date with your relevant State updates

Check your local state and territory website for directives, hotspot information and travel restrictions:

Helping you get the right care

Our help is absolutely free and we will guide you through everything you need to know about accessing government funded home care.


OR OR call us on 1300 20 90 20

Learn more about home care

What to consider when looking for a provider

Understanding home care and choosing a provider can be confusing. Learn more about the things to consider when choosing or switching providers.

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Understanding the costs and fees of home care

No doubt you are interested in the types of fees that apply to your care - all providers have items that are included in your budget.

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Not happy and looking to switch providers?

Regardless of the reason, if you’re unhappy with the current services or you’re looking for a new provider based on your changing needs.

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Accessing care while you wait for your HCP

Depending on availability, we may be able to support you with interim services through the governments support programs.

Read more
The My Aged Care process explained

My Aged Care is the Australian Government-funded organisation for aged care services. We can help you navigate this.

Read more
What help and support can I get at home?

Home care is designed to support you with various tasks that might be getting harder as you get older; to keep doing the things you can do and want to do.

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What is a Home Care Package?

A Home Care Package provides government funded services that will help you to remain at home for as long as possible.

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Caring for someone with Dementia

Dementia describes the broad collection of symptoms which are brought on by conditions affecting the brain.  It is estimated to affect approximately five to ei

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Our customer success stories

Betty Hindle – Switching Providers on Level 4 HCP

Betty wanted to switch home care providers to personalised Level 4 home care package to meet her needs.

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Amanda and Irene –
From CHSP to HCP

Amanda wanted to get further support for her mother Irene by understanding how to apply for the right home care package.

Read more
Susan and Liz –
Maximising care hours

Susan gave us a call on behalf of her aunt Liz after she received approval of a Level 2 home care package.

Read more

Get home care the easy way


OR OR call us on 1300 20 90 20

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