When looking for a home care provider, each organisation will provide services differently and charge different costs. So it’s important to look around, think about your own priorities, needs, budget, and location, and compare providers before deciding.
You are more than likely now in possession of your package assignment letter from the Australian Government informing you of your allocated home care package. This will be supported by a My Aged Care letter with your personal details. Congratulations – you have probably waited some time for this letter. Now to get you started with choosing a provider.
If you are switching from your current provider; all you need to do is call us today on 1300 20 90 20 and we can understand what you are looking for, work through your needs and make an appointment to meet one of our local Care Managers.
Before you call though, you can download our provider checklist to help us understand what you are looking for. Understanding home care and choosing a provider can be confusing.
Beware of hidden exit fees
You can check your current care agreement from your current provider and we encourage you to ask if this is included in your package
List what you need
This may be things like a particular service you need to remain independent at home or availability of staff to meet your needs
Do your homework
It’s best to ask your provider how long they have been a home care business for, the level and consistency of training for their staff and the qualifications of the team who will be assisting you with your home care services
Our team are experts at working with you on maximising your available funding to ensure you receive the care you need without the worry of what will happen if your care needs change unexpectedly for periods of time. We have developed personalised ways to structure your support and funding, to find out more call our team on 1300 20 90 20.
Your dedicated Care Manager can work with you to efficiently plan and coordinate your services with your assessed level of care to determine which option may suit you best. Our flexible approach ensures even if you choose an option at the start of your care, we make it easy to change if you decide you want or need to structure it differently.
Our carers undergo regular Quality Care training assessment, along with accreditation in health & safety and the Aged Care Charter of Rights, communications excellence and quality of care methodology.