What to consider when looking for a home care provider

When looking for a home care provider, each organisation will provide services differently and charge different costs. So it’s important to look around, think about your own priorities, needs, budget, and location, and compare providers before deciding.

How to choose the right provider

You are more than likely now in possession of your package assignment letter from the Australian Government informing you of your allocated home care package. This will be supported by a My Aged Care letter with your personal details.  Congratulations – you have probably waited some time for this letter. Now to get you started with choosing a provider.

If you are switching from your current provider; all you need to do is call us today on 1300 20 90 20 and we can understand what you are looking for, work through your needs and make an appointment to meet one of our local Care Managers.

Before you call though, you can download our provider checklist to help us understand what you are looking for. Understanding home care and choosing a provider can be confusing.

Some things to consider

Beware of hidden exit fees
You can check your current care agreement from your current provider and we encourage you to ask if this is included in your package

List what you need

This may be things like a particular service you need to remain independent at home or availability of staff to meet your needs

Do your homework

It’s best to ask your provider how long they have been a home care business for, the level and consistency of training for their staff and the qualifications of the team who will be assisting you with your home care services

Get your provider checklist

myHomecare is all about your needs and preferences; so if you choose to speak to a number of providers before making your decision, the below checklist is here to help


OR OR call us on 1300 20 90 20

Getting the most out of your package

Our team are experts at working with you on maximising your available funding to ensure you receive the care you need without the worry of what will happen if your care needs change unexpectedly for periods of time. We have developed personalised ways to structure your support and funding, to find out more call our team on 1300 20 90 20.

Your dedicated Care Manager can work with you to efficiently plan and coordinate your services with your assessed level of care to determine which option may suit you best. Our flexible approach ensures even if you choose an option at the start of your care, we make it easy to change if you decide you want or need to structure it differently.

Our carers undergo regular Quality Care training assessment, along with accreditation in health & safety and the Aged Care Charter of Rights, communications excellence and quality of care methodology. 

Learn more about home care

Understanding the costs and fees of home care

No doubt you are interested in the types of fees that apply to your care - all providers have items that are included in your budget.

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Not happy and looking to switch providers?

Regardless of the reason, if you’re unhappy with the current services or you’re looking for a new provider based on your changing needs.

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Your options to fund your own Home Care

We can provide Private Care for you or a loved one if you wish to fund your everyday services for help around the home privately.

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Accessing care while you wait for your HCP

Depending on availability, we may be able to support you with interim services through the governments support programs.

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The My Aged Care process explained

My Aged Care is the Australian Government-funded organisation for aged care services. We can help you navigate this.

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What help and support can I get at home?

Home care is designed to support you with various tasks that might be getting harder as you get older; to keep doing the things you can do and want to do.

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What is a Home Care Package?

A Home Care Package provides government funded services that will help you to remain at home for as long as possible.

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Our customer success stories

Amanda and Irene –
From CHSP to HCP

Amanda wanted to get further support for her mother Irene by understanding how to apply for the right home care package.

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Betty Hindle – Switching Providers on Level 4 HCP

Betty wanted to switch home care providers to personalised Level 4 home care package to meet her needs.

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Susan and Liz –
Maximising care hours

Susan gave us a call on behalf of her aunt Liz after she received approval of a Level 2 home care package.

Read more

Get home care the easy way


OR OR call us on 1300 20 90 20

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