COVID-19 IMPORTANT INFORMATION FOR OLDER AUSTRALIANS AND THEIR FAMILIES

During this unprecedented time of uncertainty, there is no higher priority than the health and wellbeing of our clients, staff and the community.

Our home care providers; myHomeCare Central Coast, Newcastle and Hunter, Bromilow Community Care, Enrich Living Services, Hills Nursing and Oxley Home Care are all working together to support our clients and their families.

The myHomecare Group of companies has collectively more than 160 years of experience in caring for clients in our community and a proud pioneering history of delivering Personalised Care by People who Care and we will continue to provide this care and support throughout these difficult times.

  • We will continue to deliver home care services across Australia.
  • We would like to assure you myHomecare providers are following the most up-to-date information from the Australian Government to assist with the management of this situation
  • We are monitoring the situation closely, preparing for a range of contingencies based on government advice and our own professional insights
  • We are able to deliver new and different ways to provide services to our clients including Telehealth and unassisted shopping

To ensure we are protecting the wellbeing and safety of staff we commit to ensuring;

  • We have robust protocols for infection control in place following the Department of Health guidelines
  • Any staff that display flu like symptoms will have no contact with clients
  • Our teams will keep client visits as quick and efficient as possible
  • Our staff that provide domestic assistance or social support will wash their hands, and practice social distancing
  • Our staff that support you with personal care or clinical nursing will wash their hands upon arrival and regularly thereafter
  • We are working to source Personal Protective Equipment for use when required
  • We will continue to communicate and update both staff and clients with relevant and helpful information

Your Sincerely
The MHC Management Team

LATEST UPDATES ON COVID-19

Alert Status: ActiveLast Updated: 20 July 2021

Essential Services Update for Greater Sydney

July 20, 2021 PUBLISHED BY Janelle Browne

Essential Services for Greater Sydney

  • Home care for the ageing population of Australia is an essential service
  • In Greater Sydney, our staff will always carry a proof of their address to comply with the direction of our state government
  • Our carers and clients will wear masks for all client services, including indoors
Update to myHomecare Services in Greater Sydney Whilst most services will remain uninterrupted, there are some slight changes as advised by the state government. Gardening & Handyman/Repairs
  • In line with NSW Health requirements our gardening services are placed on hold. If you have a safety issue with your garden, fallen branch or trip hazard etc. please give us a call to discuss your requirements.
For clients travelling by car for shopping, social support or other home care services involving a vehicle
  • There will be some slight changes to the way we conduct our services such as shopping.  Shopping/pharmacy services should be shop-by-list where possible.  We will happily do your shopping for you whilst you remain in the comfort of your own home.
  • You may be transported to the bank if you don’t have a key card, or if you would prefer to give our staff cash for shopping, we can do rest for you
We will not be doing any social outings as a part of our services
  • We will be happy to pick up a snack/coffee for you and deliver this to your house and complete your social support visit at your home, with masks.
  • We will continue to take you to your GP, specialist, hospital appointments and flu and covid vaccinations.
  • We kindly ask that you sit in the back for specialised trips and continue to wear your mask
Our priority is to continue to keep you safe and follow the latest guidelines as advised by our government. If you have any questions, please give us a call or speak with your Care Manager.

An update from myHomecare

June 28 PUBLISHED BY Janelle Browne

NSW Health has announced a directive that all Home Care Clients must wear surgical masks while receiving their home care services from Home Care Service Providers

NSW Health has announced a directive that all Home Care Clients must wear surgical masks while receiving their home care services from Home care service providers. This NSW Health requirement applies to the region of Greater Sydney, including Central Coast, Nepean Blue Mountains, Wollongong and Shellharbour region. This is in effect immediately until further notice. The link to the NSW government directive can be read here https://bit.ly/advice2806 If you do not have a surgical mask available, we will kindly provide you with one. We also encourage the purchase and use of your own surgical mask for future services. We apologise for any inconvenience and appreciate you following this guidance during your scheduled service. Our myHomecare Group priority is the health and safety of our clients and staff. Please note that if masks are not worn, then any non-essential service may be rescheduled to a later date. If you have any questions, please feel free to contact our office on 1300 20 90 20 or speak with your care manager.

An update from myHomecare

June 1 2021 PUBLISHED BY Janelle Browne

Stay up-to-date with the latest Coronavirus Health Alerts and find out how the Australian Government Department of Health is monitoring and responding to the pandemic

The Health alerts also report the latest case numbers,  official medical advice and information treatment CLICK HERE Stay up to date with your relevant State updates Check your local state and territory website for directives, hotspot information and travel restrictions:

Wash your hands and fight COVID-19

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1. Wet your hands. Then turn off the water

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2. Apply soap.

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3. Lather up every nook and cranny

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4. Scrub for two ‘Happy Birthday’ songs or 20 seconds.

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5. Rinse your hands.

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6. Dry with air or paper towel. Close tap with towel.

Remain healthy and independent at home

We would like to assure you myHomecare is following the most up-to-date information from the Australian Government to assist with the management of this situation. We have coordinated a specific COVID-19 Crisis Team to prioritise client and staff safety while continuing to provide essential home care services.

At any stage, you can call us on 1300 20 90 20 if you have any concerns or questions

How home care can help you

GardeningPart of Our Homecare Service

Nursing Experienced and fully trained

Social supportKeeping you socially active

Domestic help Let us lighten the load

See All Help at home
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