COVID-19 IMPORTANT INFORMATION FOR OLDER AUSTRALIANS AND THEIR FAMILIES

This page covers our response to the Pandemic and will also have regular updates of important information for older Australians and their families as the situation continues to develop.

During this unprecedented time of uncertainty, there is no higher priority than the health and wellbeing of our clients, staff and the community.

Our home care providers; Sue Mann Nursing and Community Care, Bromilow Community Care and Enrich Living Services are all working together to support our clients and their families.

The myHomecare Group of companies has collectively more than 75 years of experience in caring for clients in our community and a proud pioneering history of delivering Personalised Care by People who Care and we will continue to provide this care and support throughout these difficult times.

  • We will continue to deliver home care services across Australia.
  • We would like to assure you myHomecare providers are following the most up-to-date information from the Australian Government to assist with the management of this situation
  • We are monitoring the situation closely, preparing for a range of contingencies based on government advice and our own professional insights
  • We are able to deliver new and different ways to provide services to our clients including Telehealth and unassisted shopping
  • We have temporarily closed our community events and Day Centres in line with government advice and are exploring different ways to keep our clients connected with their communities

To ensure we are protecting the wellbeing and safety of staff we commit to ensuring;

  • We have robust protocols for infection control in place following the Department of Health guidelines
  • Any staff that display flu like symptoms will have no contact with clients
  • Our teams will keep client visits as quick and efficient as possible
  • Our staff that provide domestic assistance or social support will wash their hands, and practice social distancing
  • Our staff that support you with personal care or clinical nursing will wash their hands upon arrival and regularly thereafter
  • We are working to source Personal Protective Equipment for use when required
  • We will continue to communicate and update both staff and clients with relevant and helpful information

Your Sincerely
The MHC Management Team

LATEST UPDATES ON COVID-19

Alert Status: ActiveLast Updated: 25 March 2020

An update from myHomecare

APRIL 14, 2020 | PUBLISHED BY MYHOMECARE TEAM

myHomecare continues to review and update our procedures to provide the highest levels of care for our clients. Our updates include:

Unaccompanied Shopping It is important that anyone over the age of 70 stays at home so to assist with shopping for essentials and groceries,  we have introduced flexible shopping options so our Care Staff can complete unassisted shopping for essential and grocery items.  For information contact our team on 1300 20 90 20. Personal Protection Equipment (PPE) We are pleased to inform you that we have managed to secure a limited supply of hand sanitiser, gloves and masks in nearly all states across the country.  Staff will continue to follow up-to-date precautionary measures to ensure the safety and wellbeing of our clients, staff and the community. Supporting you in new and different ways To support our clients who choose to defer services during this time or who require extra support, we are now able to offer a range of alternative options including Tele-Support services and welfare checks.If you or your family would like to understand more you can enquire on 1300 20 90 20. For the latest information about COVID-19, visit Australian Government Department of Health.

Tips to stay independent at home

MARCH 25, 2020 | PUBLISHED BY MYHOMECARE TEAM

To minimise the spread of COVID-19, flu and other viruses, there are a number of simple preventative measures you can take to safeguard the health and wellbeing of you and your loved ones.

Here are some useful tips to help safeguard the health and wellbeing of you and your loved ones:
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, after blowing your nose, coughing and sneezing
  • Shop online to minimise exposure to germs and viruses
  • Ensure you thoroughly dry your hands using a hand towel or hand dryer after washing
  • Avoid touching your face; eyes, nose, and mouth with unwashed hands
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, immediately discard the used tissue in the bin
For the latest information about COVID-19, visit Australian Government Department of Health.

Support to remain healthy at home

MARCH 24, 2020 | PUBLISHED BY MYHOMECARE TEAM

Ageing Australians and those with complex health conditions are more susceptible to germs and viruses including COVID-19. Here are some simple tips to safeguard you and your elderly loved ones so they can remain safe and comfortable in their own home:

  • Speak to your doctor or caregiver about your medication and medical equipment (oxygen, incontinence, dialysis, wound care) and arrange to have extra supplies
  • Shop online to minimise exposure to germs and viruses
  • Closely monitor your food supplies so there are sufficient non-perishable food items (canned vegetables, fruit and soups, pasta, rice and long-life milk)
For the latest information about COVID-19, visit Australian Government Department of Health.

Wash your hands and fight COVID-19

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1. Wet your hands. Then turn off the water

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2. Apply soap.

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3. Lather up every nook and cranny

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4. Scrub for two ‘Happy Birthday’ songs or 20 seconds.

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5. Rinse your hands.

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6. Dry with air or paper towel. Close tap with towel.

Remain healthy and independent at home

We would like to assure you myHomecare is following the most up-to-date information from the Australian Government to assist with the management of this situation. We have coordinated a specific COVID-19 Crisis Team to prioritise client and staff safety while continuing to provide essential home care services.

At any stage, you can call us on 1300 20 90 20 if you have any concerns or questions

How home care can help you

GardeningPart of Our Homecare Service

Nursing Experienced and fully trained

Social supportKeeping you socially active

Domestic help Let us lighten the load

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