Getting care sooner

Once approved for a Home Care Package the wait time depends on a number of factors, such as the date of your ACAT assessment or when and where funding has been released by the Australian Government.

Depending on availability in your region, we may be able to support you with interim services through the Government’s Commonwealth Home Support Programme or another interim or transitional program.

We can even guide you through the option of private services to bridge the gap while you wait. Just call us and we’ll talk you through it, because we believe people are happiest at home and our mission is to help them stay there.

GETTING STARTED CHECKLIST

Find out how to access home care

myHomecare was created to provide an easy way to navigate and access the services and support you and your loved ones need to remain independent and stay at home.

BOOK AN OBLIGATION FREE CONSULTATION

OR Call us on 1300 20 90 20

Private funded care

For over 75 years myHomecare’s pioneering businesses have been offering their clients a simple way to access the full range of in-home services under a private funding arrangement. Learn more about private funded care

Learn more about home care

Registering with My Aged Care

My Aged Care will ask you a series of questions regarding your personal details. Get ready to contact My Aged Care.

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Accessing care while you wait for your HCP

Depending on availability, we may be able to support you with interim services through the governments support programs.

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Understanding the costs and fees of home care

No doubt you are interested in the types of fees that apply to your care - all providers have items that are included in your budget.

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Your options to fund your own Home Care

We can provide Private Care for you or a loved one if you wish to fund your everyday services for help around the home privately.

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What to consider when looking for a provider

Understanding home care and choosing a provider can be confusing. Learn more about the things to consider when choosing or switching providers.

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Not happy and looking to switch providers?

Regardless of the reason, if you’re unhappy with the current services or you’re looking for a new provider based on your changing needs.

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The My Aged Care process explained

My Aged Care is the Australian Government-funded organisation for aged care services. We can help you navigate this.

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What help and support can I get at home?

Home care is designed to support you with various tasks that might be getting harder as you get older; to keep doing the things you can do and want to do.

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What is a Home Care Package?

A Home Care Package provides government funded services that will help you to remain at home for as long as possible.

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What Services can I apply for?

myHomecare was created to provide an easy way to navigate and access the care and support you and your loved ones need to remain independent and stay at home. If you’re awaiting for government funding or about to have your ACAT assessment and want to understand more about services you can access before or after you receive your approval. Learn more about available help at home.

Frequently asked questions

What are my options if I need care now?

If you need care right away, you still have a few options to consider such as privately funded home care.

Depending on availability in your region, we may be able to support you with interim services through the Government’s Commonwealth Home Support Program or another interim or transitional program. We can even guide you through the option of private services to bridge the gap while you wait. Just call us and we’ll talk you through it, because helping people is what we do every day.

How long do I have to wait before I get care?

Your wait time depends on a number of factors, such as when and where funding has been released by the Australian Government.

Once approved for a Home Care Package the wait time depends on a number of factors, such as the date of your ACAT assessment or when and where funding has been released by The Australian Government. 

We know there is no magic formula to help you ‘jump the queue’ with My Aged Care, however being prepared, understanding the process and working with a knowledgeable partner like myHomecare will ensure whatever your immediate need, you will feel well informed to make the right decision. A general wait time for a government funded home care packages is:

 

  • Level 1 – 3-6 months
  • Level 2 – 12+ months
  • Level 3 12+ months
  • Level 4 12+ months
What services can I access in my local area?

You can build your services with a detailed myHomecare care plan.

Depending on your level of government funded home care or if you choose to fund this privately, there are a number of services available to you or your loved ones to remain independent at home.

myHomecare was created to provide an easy way to navigate and access the services and support you and your loved ones need to remain independent and stay at home.

If you’re starting to think about the services you may need, we have a full range of services available at our Help At Home page.

Still confused? Talk to us today

Our customer success stories

Betty Hindle – Switching Providers on Level 4 HCP

Betty wanted to switch home care providers to personalised Level 4 home care package to meet her needs.

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Amanda and Irene –
From CHSP to HCP

Amanda wanted to get further support for her mother Irene by understanding how to apply for the right home care package.

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Susan and Liz –
Maximising care hours

Susan gave us a call on behalf of her aunt Liz after she received approval of a Level 2 home care package.

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